Terms and Conditions/Privacy Policy

Thank you for visiting CLAIRECHEW.COM, CLAIREGILLENSON.COM. Your privacy and any information you provide is very important to us. We’ve created this document to help you understand how, what, we do to safeguard information you provide to us and how we have developed the following the policies described below for your protection.


This privacy policy sets out how CLAIRECHEW.COM, CLAIREGILLENSON.COM uses and protects any information that you give CLAIRECHEW.COM, CLAIREGILLENSON.COM when you use this website.

Claire Chew is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.


Claire Chew may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy was last updated September 28th 2015.


What information is collected: 


We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers


What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products,

special offers or other information which we think you may find interesting using the email address which you have provided.

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.



We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at claire(at)clairechew(dot)com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to claire(at)clairechew(dot)com.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.


BEFORE USING THIS SITE PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY.  All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law.  If you do not agree to these terms and conditions, please do not use this site.

Warranty disclaimer

The materials and products on this site and the site itself are provided “as is” and without warranties of any kind, whether implied or express.  To the fullest extent permissible pursuant to applicable law, Claire Chew disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Claire Chew does not warrant or represent that the functions contained in the site will be error-free or uninterrupted, that the defects will be corrected, or that the site or the server that makes the site available are free of harmful components or viruses. Claire Chew does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, usefulness, adequacy, accuracy, reliability or timeliness, or otherwise.  Some states do not permit limitation or exclusions on warranties, so the above limitation may not apply to you.


All trade names, trademarks, and service marks of Claire Chew in the site are trademarks or registered trademarks of Claire Chew.


All content included in this site, including but not limited to animal artwork, logos, text, code, or graphics is copyrighted as a collective work under the United States and other copyright laws, and is the property of luxepets.com.  The collective work includes works that are licensed to Claire Chew, Copyright 2007-2015 All rights reserved.

Any use, including but not limited to the reproductions, display, distribution, or transmission of the content of this site is strictly prohibited, unless authorized in writing by Claire Chew. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Limitation of Liability

Claire Chew shall not be liable for any consequential or special damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Luxepets LLC has been advised of the possibility of such damages.  Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Claire Chew may notify you by means of a general notice, e-mail, or by other reliable method to the address you have provided to Claire Chew

Term; Termination

Upon accessing the site and/or completing the registration or shopping process, these terms and conditions are applicable to you.  These terms and conditions, or any portion of them, may be terminated by Claire Chew  without notice at any time, for any reason.  The provisions relating to Trademark, Copyrights, indemnification, Limitation of Liability, Disclaimer, and Additional Terms, shall survive any termination.

Additional Terms

The laws of the state of California, U.S.A. shall govern your use of this site in all respects, without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Claire Chew products/programs) shall be in the state or federal courts located in Los Angeles County, California.  Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Claire CHew) must be commenced within one (1) year after the claim or cause or action arises. Claire Chew’s failure to enforce or insist upon strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right.  Neither the trade practice nor the course of conduct between the parties shall act to modify any of these terms and conditions. Claire Chew  may assign its rights and duties under this Agreement to any party at any time without notice to you.

Participation Disclaimer

Claire Chew does not review all communication and materials posted to or created by users accessing the site, and is not in any capacity responsible for the content of these communications and materials.  You acknowlege that by providing you with the ability to view and distribute user-generated content on the site, Claire Chew is only acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site.  However, Claire Chew reserves the right to block or remove communication or materials that it deems to be 1)defamatory, obscene, or abusive, 2) in violation of a copyright, trademark or; other intellectual property right of another, 3)misleading, deceptive, or fraudulent or 4) offensive or otherwise unacceptable to Luxepets LLC  in its sole discretion.

Use of Site

Impersonation of others, including Claire Chew or other licensed employee, host, or representative, as well as other visitor or members on the site is prohibited.  Harassment in any manner or form on the site, including via chat, e-mail, or by use of obscene or abusive language, is strictly prohibited.  You may not distribute, or upload, or otherwise publish through the site any content which is obscene, threatening, libelous, defamatory, invasive of privacy or publicity rights, illegal, abusive, or otherwise objectionable which may constitute or encourage a criminal offense, violate the right of any party or which may otherwise give rise to liability or violate any law.  You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


You agree to indemnify, hold harmless, and defend Claire Chew, its directors, agents, officers, employees, licensors, and suppliers (collectively the “Service Providers”) from and against all damages, costs, expenses, and losses, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including wrongful or negligent conduct) by you or any other individual accessing the site using your Internet account.